Customer Growth
Happy customer translates to happy brand owner. We focus our efforts on guaranteeing that each customer has a great experience during their purchasing transaction. We understand that a customer’s initial exposure to most brands nowadays is through the Amazon transaction process, and we jump over hurdles to make sure they only receive a positive impression. We get involved in each stage connecting the brand with the customer.
1. Listing. We confirm, update and monitor the listing to always make sure that the product reflects the brand’s story and reputation. The customer experience starts here.
2. Purchase. We handle any issues that might arise from the purchase process. Amazon isn’t perfect and sometimes orders are not fulfilled while customers wait. We stay abreast of every missed transaction. We open investigations and when Amazon attempts to close them, we open them right up again. We never want the same problem to happen twice.
3. Reviews. We request and follow up on any product reviews. We answer questions that come up. We address any issues including negative feedback or product complaints. We don’t let anything get out of hand before it’s too late and the damage is done. We respond within minutes, not hours, days or weeks. A timely response is not a luxury but a necessity. We actively engage our brand’s customers to address concerns and resolve any issues immediately. We solicit product feedback to enhance listings and engage the customer base for increased traffic. Customers are simply an extension of the brand. They are ambassadors who will promote, support and defend a brand given the proper experience.
4. Returns. We refund no questions asked. Whether the product is defective or damaged in transit, the customer is always right. We follow no other rules. We never rely on Amazon to do the right thing. We take matters into our own hands.
Amazon is a source to grow a brand’s customer base as well as solidify its existing one. The goal is to convert everyone into long term buyers of a product. That’s where we come in to fortify the brand story and over deliver on the customer service experience. We also assist brand owners to discover their customer base through proprietary methods that allow us to better understand who is purchasing select products. We set up tailored surveys upon partner requests to get further insight on products and search capabilities.
Brands become scalable only with happy customers.
